FAQ

FAQ

Here are answers to the most common questions about Padel Tee.

If you need further assistance, feel free to contact us at contact@padeltee.com.

  1. How long does my order take?

All products are made to order.

Production typically takes 2–5 business days. After that, shipping times apply depending on your location.

Estimated delivery:

  • United States: 5–10 business days
  • International: 7–20 business days

  1. Why is my order not shipped immediately?

We do not hold inventory.

Each product is created specifically for you after purchase. This allows us to maintain quality and reduce unnecessary waste.

  1. Can I return or exchange my product?

Because all items are made to order, we do not accept returns or exchanges.

However, if your item arrives damaged, defective, or incorrect, we will gladly replace it at no cost.

  1. What if my item arrives damaged or incorrect?

No worries — we’ve got you covered.

Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the issue

We will review your case and provide a solution.

  1. Can I cancel my order?

Orders cannot be canceled once production has started.

Since production begins quickly after purchase, cancellations are rarely possible.

  1. How do I choose the right size?

We recommend reviewing the size guide available on each product page before purchasing.

If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

  1. Do you ship internationally?

Yes, we ship worldwide.

Shipping times and costs may vary depending on your location.

  1. Will I receive tracking information?

Yes.

Once your order is shipped, you will receive an email with tracking details.

  1. What happens if my package is lost?

If your package is lost in transit, contact us and we will help you open a claim.

If your package is marked as delivered but not received, you must contact the carrier directly.

  1. Are your products high quality?

Yes.

We work with trusted production partners and each item goes through a quality control process before shipping.

  1. Why don’t you offer returns?

Because each product is made specifically for each customer, we do not resell returned items.

This allows us to maintain quality standards and reduce waste.

  1. How can I contact you?

You can reach us anytime at:

contact@padeltee.com