Orders & Production
Q: Why does my order take a few days to ship?
A: All our products are made to order to ensure premium quality and reduce waste. Production typically takes 2–5 business days before shipping.
Q: Can I cancel or change my order?
A: Orders enter production quickly, so we’re unable to modify or cancel them once they are placed.
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Shipping
Q: How long does shipping take?
A: Shipping times depend on your location. Within the United States, delivery typically takes 3–7 business days after production.
Q: Will I receive tracking information?
A: Yes. Once your order is shipped, you’ll receive a tracking number via email.
Q: Why did my items arrive separately?
A: Some items may ship separately depending on product availability and fulfillment locations.
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Returns & Refunds
Q: Do you accept returns or exchanges?
A: Since all items are made to order, we do not accept returns or exchanges due to sizing issues or change of mind.
Q: What if my item arrives damaged?
A: If your item arrives damaged or defective, contact us within 7 days with photos and we will gladly resolve the issue with a replacement or refund.
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Products
Q: How do I choose the right size?
A: Each product includes a detailed size guide. We strongly recommend reviewing it before placing your order.
Q: Are your products high quality?
A: Yes. We use premium materials and trusted production partners to ensure durability, comfort, and performance.
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Contact
Q: How can I contact you?
A: You can reach us anytime at contact@padeltee.com